Return and Refund Policy
Welcome to Ebikesz.com, the online store of Ebikesz™ Bike Co.
Contacting Ebikesz
If you have any questions at any time about Ebikesz or about your order, call us at +852 54423366, Monday – Friday - 9:00 am to 9:00 pm Pacific time, or email us at: support@ebikesz.com
We always welcome your comments and suggestions for ways to serve you better. If you have questions about Ebikesz products, how to operate them or if you want to speak directly with someone who can explain features and guide you through operation or use of your Ebikesz products, our trained customer service representatives are ready to assist you at our customer call center.
Pricing and Specifications
Features, specifications, prices, and availability of products and services are subject to change without notice. If you visit the site and come back later to make a purchase, please make sure you view the current price of the item you intend to purchase because as stated above, the price might be different than the price was an hour, day or week ago. Special offers or promotions are valid only for the dates indicated.
Ordering and Shipping
Pre-orders
When you see a "Pre-Order" button next to a product, you can place an order for that product from EBIKESZ — even though the product may not yet be in stock. Shipping dates will vary, depending on the model and when we expect to receive new inventory. All ship dates, however, are approximate and subject to shipping and distribution channels that are out of our control.
Shipping Costs & Methods
Ebikesz will not modify shipping charges at any time after the order has been paid. Shipping costs will be listed during checkout. We offer customers the convenience of express shipping. Please note that we do not ship on weekends or holidays.
Tracking Shipment Progress
Once you receive an email indicating that your order has shipped, simply click on the link to track your order. Ebikesz is not responsible for carrier errors.
Security and Returns
Security
All online transactions with Ebikesz are conducted on a secure server and all credit card information is encrypted. Servers are protected by secure firewalls and monitoring through an intrusion detection system.
Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is damaged. Please file a package damage form with the carrier and refuse the delivery.
How to Return Your Ebikesz Product
If you receive a product that is damaged or does not work properly, please contact us within 10 days of receipt to request a Return Authorization at +852 54423366 or support@ebikesz.com.
Not satisfied with the product you received?
If you are unhappy with your purchase for other reasons, simply contact us within 15 days of receipt. Please note: At Ebikesz' discretion, all opened returns may be subject to a 5%-15% restocking fee. We do not credit original shipping costs.
To Qualify for a Refund, All The Following Conditions Must Be Met:
- A Return Merchandise Authorization (RMA) must be requested within 30 days of receipt.
- If the reason for return is not a product failure, return shipping cost is borne by the customer.
- Returned product must be in good physical condition with all original accessories included.
- RMA is valid for fifteen (15) days from the date of issue.
Effective Date
These Store Policies were last revised on May 12th, 2021