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Start with your normal route, storage space and preferred riding position. Commuter e-bikes suit everyday paved routes, folding e-bikes are easier to store or transport, fat-tire models add traction on loose surfaces, and mountain e-bikes are designed for rougher terrain. Compare motor power, battery capacity, frame size, tire size, total weight and local riding rules before buying.

Range depends on the model, battery capacity, rider weight, speed, terrain, temperature, tire pressure and assistance level. Manufacturer range figures are estimates rather than guarantees. Check the range information on the product page and allow extra battery margin for hills, cold weather and high-speed riding.

Rules differ by country, state and city. Power, speed, throttle use, registration, insurance and helmet requirements may all apply. The customer is responsible for checking local regulations before using a product on public roads. Some high-power models may be suitable only for private land or off-road use.

EBIKESZ currently offers free shipping on products shown as eligible at checkout. Availability, delivery method and any destination-specific charges can vary by product and location. Review the checkout summary before paying or contact us if your destination is not listed.

Orders are normally dispatched within 2–10 working days. Delivery after dispatch can take approximately 7–50 working days depending on the product, warehouse, destination and current logistics conditions. Tracking information is sent by email after dispatch. See our Shipping Policy for current details.

After your order ships, we email the tracking number to the address used at checkout. Use the tracking link in that message or visit our order-tracking page. Contact support@ebikesz.com if tracking has not updated for an extended period.

Electric bikes are generally shipped with signature confirmation for safer delivery. Follow the carrier tracking information and make arrangements for someone to receive the parcel when required.

Unused and undamaged eligible products may be returned within 14 days under the conditions in our Return and Refund Policy. Contact support before sending anything back so the return can be reviewed and the correct return instructions provided.

Contact us within 7 days of delivery and include your order number plus clear photos or video of the parcel, product and damaged area. Keep the packaging until the claim is reviewed.

Eligible products purchased directly from EBIKESZ include warranty coverage against manufacturing defects for the original owner. Coverage periods and exclusions vary by component. Review the full Warranty Policy and send proof of purchase plus photos or video when making a claim.

Use the supplied or approved charger on a dry, stable and ventilated surface. Keep the battery away from water, extreme heat, impact and damaged connectors. For longer storage, follow the model manual and check the battery periodically rather than leaving it fully depleted.

Compatibility can differ even when parts look similar. Email support@ebikesz.com with the product model, order number, part name and clear photos of the original part and connectors. Do not order a battery, controller, display, charger or motor based only on voltage or appearance.