As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.
After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!
After your order is processed, it usually takes between 4-8 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.
IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.
How Much Does Shipping Cost?
Shipping is FREE on all of our products. No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 2-10 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 7-50 working days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as other premium couriers.
Do You Ship Internationally?
Yes, we have warehouses in China, Europe, and North America.
Should I Be Present To Receive My Order?
All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.
The shipping time in different areas as below:
| Country | Delivery time | Tax | Warehouse |
|---|---|---|---|
| EU Country | 7-50 days | no tax | China or EU warehouse |
| USA | 7-50 days | no tax | China or US warehouse |
| Canada | 7-40 days | no tax | China or CA warehouse |
| Asia Region | 5-10 days | no taxes | China |
| UK | 7-40 days | no taxes | China or UK warehouse |
| Australia | 5-50 days | no taxes | China or AU warehouse |
*Shipping info will be updated based on logistics conditions.
The specific warranty covering your EBIKESZ bicycle is governed by the laws of the country in which it was purchased and applies only to bicycles purchased directly from EBIKESZ.
If you believe you have a warranty claim after reviewing our policy, please contact our support team:
📧 Email: support@ebikesz.com
💬 WhatsApp: +852 54423366
For 14 days after purchase, return your Undamaged & Unused EBIKESZ product for a full refund.
We offer an all-inclusive 2-year warranty for the original owner against all manufacturing defects.
Please note that stolen bikes are not covered by this warranty. We strongly recommend investing in a high-quality lock to protect your EBIKESZ when not in use.
All warranty claims must be submitted to support@ebikesz.com. Required documentation includes:
EBIKESZ will not replace any parts without visual evidence. Valid claims will be processed within our standard warranty timeline.
If an item arrives damaged, please notify us within 7 days of receipt. Photo/video proof is required.
Note: Shipping damage claims will not be accepted after the 7-day window. Free accessories are excluded from cosmetic scratch compensation during transport.
🚲 Frame: Covered for 2 years. Warranty covers the replacement frame only; labor charges for part changeovers are not included.
🔋 Battery: Covered by a 2-year prorated warranty.
How to make a claim?
Contact us immediately via Email: support@ebikesz.com or WhatsApp: +852 54423366
L'iENYRID M4 PRO S est le choix idéal pour les passionnés de vitesse et de polyvalence.
El iENYRID M4 PRO S es el scooter eléctrico perfecto para aquellos que buscan velocidad y versatilidad.
With its lightweight and foldable design, the iENYRID M4 PRO S is the perfect transportation solution for busy urbanites.
This scooter's off-road capabilities are a game-changer for riders who like to explore rough terrain.
The dual braking system on this electric scooter provides a secure and responsive stopping experience.
Every delivery’s carbon footprint is calculated based on weight, shipping method, and distance traveled. We neutralize these emissions by purchasing verified carbon removal credits from groundbreaking projects.
With your purchase, you’ll join a community of proactive merchants and customers dedicated to a sustainable future. Together, we've removed emissions for over 79 million deliveries and removed over 55 thousand tonnes of carbon.
We work with a network of pioneering carbon removal companies that have been vetted by the commerce platform Shopify.
